I’ve used countless bug tracking, ticket tracking, help desk tracking and general project management solutions. Some were overly simple, and some were overly complex for what we needed. All were great, essentially, provided you were using the right tool. Examples include Bugzilla, Flyspray, Dotproject, and Trac (installed), or BaseCamp, TestTrack and TargetProcess (hosted).
For Zapatag, I decided to try yet another option: Unfuddle. Why? Well, they’re a local company, for one. Two, they’ve got a great name. And three, their solution includes subversion and Git integration. Of course, I’m a beginner when it comes to subversion, and I’m not using it to develop Zapatag… but it seemed to be a differentiating feature that could matter down the line.
I wanted a basic, fairly customizable ticket tracking system. Something that was a step up from the static Microsoft Excel spreadsheets that my development team was haphazardly compiling from e-mail conversations and updating only periodically. And Unfuddle was the perfect choice. It has an elegant, straightforward interface, but with all kinds of granular functionality for those who need it. Tickets tied to milestones tied to projects, and a wonderful array of categories and other options to organize everything.
And I’m only using the free version, which allows only two users (my development team and I), doesn’t support file attachments, and a number of other advanced features like time tracking. But looking at the various plans, they seem well structured to allow a project to grow without breaking the bank.
Anyway, if you’re looking for something on the simpler end of the project management scale, but with lots of room to grow, check out Unfuddle. I’m glad I did.